- MINIMUM RENTAL
Alldrive Canada has a minimum rental period depending on the availability
of units and time of the year. Although our quote program will calculate
an inquiry for any number of days, Alldrive Canada may revise the quote
to meet it's minimum rental for that time period. There is a minimum
of 3 days rental between September 15 and June 15 on some of the vehicles.
On holiday weekends this is increased to 4 days minimum. The Class A,
Luxury Class C and all trailerhome combinations have a one week minimum
year round. Between June 15 and September 15, and between December 22
and January 2 there is a one week minimum on all units. One way rentals
are always a minimum of one week. We do not rent the trailerhomes or
campers without the tow vehicle.
- SECURITY DEPOSIT
A security deposit of $1000 is required at departure and is refunded
when the vehicle and/or adventure equipment is returned in a clean,
undamaged condition, complete with all accessories. If LDW (Loss Damage
Waiver) is not chosen, an additional $2000 is held on a credit card
preauthorization. A credit card imprint is also taken for all rentals
as a proof copy for charges made without the cardholder present.
- VEHICLE COLLECTION/RETURN
Rates are calculated by the night. Vehicle pick up times are between
1:00 p.m. and 4:00 pm. All clients must contact Alldrive Canada in advance
to schedule their vehicle collection. Vehicles must be returned and
keys handed over between 8:00 am and 10:00 am on the last day. The waste
tanks must be emptied before the vehicle is returned. Customers handing
over units after 10:00 am will be charged late charges unless prior
arrangements have been made. Remember, another customer is waiting for
your vehicle.
- RESERVATIONS
A deposit of $500 is required when making a reservation. Payment may
be made by credit card and is applied against the rental costs. Reservations
may be made by fax, telephone, email or mail.
- PAYMENT
Full payment is required 30 days prior to collection of the vehicle.
All clients must possess a credit card. We accept Master Card, American
Express and Visa. When early bird discount is selected, payment is due
within 7 days of booking.
- CANCELLATION POLICY/REVISIONS/CHANGES
For reservations canceled more than 30 days prior to departure: $250.
For reservations canceled less than 30 days prior to departure: $750.
Full payment is due when the booking is canceled within 7 days of departure.
Revisions can be made at no charge to dates/unit types et cetera up
to 7 days prior to arrival subject to availability.
There are no refunds on changes made on arrival.
- TRANSFERS
Alldrive Canada provides prearranged transfers free of charge during
office hours from the airport and downtown/airport hotels providing
the customer provides the flight arrival times 14 days prior to arrival.
All transfers are subject to availability and are supplied at the convenience
of Alldrive Canada. No transfers can be made to/from private residences.
- HOURS OF OPERATION
Summer hours: 8:30 am to 5:30 pm Monday through Saturday. Sunday hours
are 9:00 am until 4:00 pm. Off season hours: 9 to 5, Monday through
Friday, with Saturday and Sunday hours flexible depending on customer
needs. Our offices are closed December 25 and January 1. Please provide
us with your hotel/flight information to avoid delays at departure.
- DRIVERS LICENCE/DRIVERS AGE
All drivers must possess a valid driver's license. Only drivers listed
on the rental agreement are allowed to drive the vehicle. Minimum age
is 25. There is no charge for additional drivers.
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- NORTHERN SURCHARGE/ AUTHORIZED AREAS
Travel is only permitted on public roads.
Vehicles are not permitted 'off road' and private forestry roads.
Clients should check with Alldrive if they have a specific itinerary
planned for confirmation that the route is authorized. Customers traveling
without approval in unauthorized areas will be responsible for all repair
costs and will not be covered by Alldrive's insurance.
There is a surcharge of $750 for vehicles traveling to Alaska, Yukon
and the Northwest Territories. This charge also applies for customers
planning to drive the Cassiar and Mackenzie Highways. Authorization
to travel to these areas must be approved at the time of booking.
- ONE WAY FEE
One way rentals are available between Calgary and Vancouver. There is
a surcharge of $40 per day for one way rentals. One way rentals are
subject to availability and must be booked in advance. One way fees
are charged for a maximum of 14 days or $560. Minimum one way fee is
7 days for $280. One way fees are not refundable.
- INSURANCE
Alldrive Canada Inc. maintains $5,000,000 liability insurance for the
rental of its vehicles. There is $4000 deductible for collision, fire,
theft and vandalism. Should the vehicle be inoperable due to an accident,
or lost due to theft, the insurance does not cover replacement of the
vehicle. Customers can choose to purchase a loss damage waiver for $25
per day. This waiver will reduce the customer's deductible to $750 in
the event of a motor vehicle accident, supported by a police and accident
report. There is no insurance coverage for hit and run accidents, or
accidents that are not reported within 24 hours. Damage to the roof,
undercarriage, and interior not caused by a motor vehicle accident is
not covered by loss damage waiver and is the responsibility of the renter.
- MAINTENANCE RESPONSIBILITY
Alldrive vehicles are delivered in top mechanical condition. Any damage
to the brakes or transmission and 4 wheel drive system caused by abuse
will be charged to the customer. Customers must check the condition
of the tires, oil levels and coolant regularly and will be responsible
for all costs and any damage for neglecting to maintain these systems.
- CLEANING/SMOKING/PET POLICY
All of our units are non smoking. Please do not smoke as there will
be a minimum charge for cleaning the unit of $100. Pets are not permitted
in the units. There will be a fee of a minimum of $100 should evidence
of pets be found upon return of the unit. Please return the unit in
a tidy condition to avoid extra charges on return.
- FUEL
Vehicles are supplied with a minimum 1/4 tank of fuel. They are to be
returned with the same level of fuel as at departure. Customers will
be charged if they return with less fuel than at departure. There is
no refund if the vehicle is returned with more fuel than at departure.
Our vehicles use either gas or diesel. Please be aware of the
fuel type before fuelling the vehicle!
- SUBSTITUTIONS
Alldrive Canada Inc. reserves the right to substitute a similar type
vehicle if the reserved vehicle type is not available. Floorplans are
representative only and may vary.
- EQUIPMENT RENTAL
Alldrive rents bikes, TVs, lawn chairs and barbecues. Customers renting
this equipment assume all responsibility for any damage, loss or injury
to themselves, other passengers or to the equipment. The equipment is
inspected at departure. Alldrive Canada waives all responsibility for
any malfunction, damage or loss as a result of renting its equipment.
- NUMBER OF PASSENGERS
The number of passengers cannot exceed the number of seatbelts fitted
in the unit. Passengers are not allowed to travel in the camper/trailer
portion of the unit, and must be seated with their seatbelts on at all
times while the vehicle is in motion.
- PARKING/TRAFFIC VIOLATIONS
Customers are responsible for reporting and payment of all parking/traffic
violations at rental termination. Non reporting of parking/traffic violations
breaches the Rental Contract and may result in an administrative charge
of up to $100 in addition to the fines.
- WINTER TRAVEL (November through March)
Some of our motorhomes are available with insulated holding tanks. The
renter is responsible for maintaining heat to the vehicle at all times,
to ensure that the systems do not freeze. If the water systems or tanks
are damaged from freezing, it is considered negligent damage and you
would have to pay for the repairs. If you have any more questions on
the rental policies during winter, please contact us.
NO REFUNDS FOR EARLY RETURNS OR TERMINATION OF CONTRACT
NO REFUNDS FOR UNUSED/PREBOOKED KILOMETERS
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